RentRadar.co

Terms and Conditions

Last updated: 30 April 2026

TERMS AND CONDITIONS

Welcome to RentRadar.co (the "Website", "Platform", "we", "us" or "our"), operated by RentRadar Limited, a company incorporated in Hong Kong. These Terms and Conditions ("Terms") govern your access to and use of our Website, which provides, amongst other things, a platform for tenants to share reviews and experiences regarding landlords and rental properties. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

DEFINITIONS AND INTERPRETATION

In these Terms, unless the context otherwise requires:

"Content" means any text, images, videos, reviews, ratings, comments, data, or other materials uploaded, posted, or otherwise made available on the Website.

"User" means any individual who accesses or uses the Website, including but not limited to tenants, prospective tenants, and landlords.

"Review" means any written assessment, rating, comment, or feedback submitted by a User regarding a landlord, property, or rental experience.

"Third Party Content" means any Content, data, information, or materials sourced from external websites, databases, public records, or other third-party sources including, without limitation, all information relating to the building that is displayed on the Website.

"Personal Data" has the meaning given to it under applicable data protection legislation, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and any other applicable data protection laws.

"Landlord Profile" means the page or listing on the Website that displays information about a landlord or property, including any Reviews, ratings, responses, and other Content associated with that landlord or property.

ACCEPTANCE OF TERMS

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

You must be at least 18 years of age to use this Website. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

USER ACCOUNTS AND REGISTRATION

To submit Reviews or access certain features of the Website, you may be required to create an account. We reserve the right to request further information in relation to your account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to other Users, or is otherwise inappropriate.

LANDLORD PROFILES AND PROFILE OWNERSHIP

The Website may automatically generate Landlord Profiles based on information from Reviews submitted by tenants, public records, property registries, and other third-party sources. Landlord Profiles may exist on the Website without the knowledge or participation of the landlord concerned.

Claiming a Landlord Profile

Landlords are entitled to claim their Landlord Profile on the Website. To claim a Landlord Profile, the landlord must:

Create a landlord account on the Website by providing accurate and complete registration information, including full legal name, email address, telephone number, and any other information we may reasonably require;

Submit a profile claim request through the designated process on the Website or by contacting us at info@rentradar.co;

Provide satisfactory proof of identity and proof of ownership or management of the property or properties associated with the Landlord Profile, which may include government-issued identification, property ownership documents, land registry records, tenancy agreements, or other documentation we deem appropriate; and

Accept and agree to be bound by these Terms and any additional terms applicable to landlord accounts.

Verification and Approval

We will review profile claim requests and may approve or reject them at our sole discretion. We may request additional information or documentation to verify the claim. We reserve the right to reject any claim that we cannot verify to our satisfaction or that we believe to be fraudulent or made in bad faith. The verification process may take up to fourteen (14) business days, and we will notify the claimant of the outcome.

Rights of Profile Owners

Upon successful verification and approval of a profile claim, the landlord ("Profile Owner") shall be entitled to the following rights in respect of their Landlord Profile:

Profile Management: The right to update, edit, and manage certain information displayed on the Landlord Profile, including contact details, property descriptions, photographs, and other non-Review content, subject to our guidelines and approval;

Response Rights: The right to post public responses to Reviews displayed on the Landlord Profile, in accordance with the Landlord Right of Response provisions set out in these Terms;

Contest Rights: The right to contest Reviews through the formal Review Contest Process set out in these Terms;

Notification Rights: The right to receive notifications when new Reviews are posted about them or their properties, and when complaints or contests are filed relating to their Landlord Profile;

Analytics Access: The right to access analytics and statistics relating to their Landlord Profile, including the number of views, ratings summary, and other metrics we may make available from time to time;

Verified Badge: Upon successful verification, the Landlord Profile may display a "Verified" or similar badge or indicator to inform Users that the profile has been claimed and verified by the landlord; and

Data Access: The right to request access to Personal Data held about them in accordance with applicable data protection legislation and our Privacy Policy.

Obligations of Profile Owners

Profile Owners agree to:

Provide and maintain accurate, current, and complete information on their Landlord Profile;

Not use their Landlord Profile to post false, misleading, or deceptive information;

Not use their Landlord Profile to harass, threaten, or intimidate tenants or other Users, or to retaliate against Users who have posted Reviews;

Not attempt to manipulate Reviews, ratings, or other Content displayed on their Landlord Profile through fraudulent, deceptive, or improper means, including offering incentives for positive Reviews or attempting to suppress legitimate negative Reviews;

Comply with all applicable laws, regulations, and these Terms in connection with their use of the Landlord Profile; and

Maintain the security of their account credentials and notify us immediately of any unauthorised access to their account.

Limitations on Profile Claims by Profile Owners

Notwithstanding any rights granted to Profile Owners, landlords acknowledge and agree that:

Profile ownership does not grant landlords the right to remove, edit, or suppress Reviews that comply with our Terms, even if such Reviews are negative or unfavourable;

We retain full ownership and control over the Website, including all Landlord Profiles, and may modify, remove, or restrict access to any Landlord Profile at our sole discretion;

Profile claim rights are personal to the verified landlord and may not be assigned, transferred, or sold to any third party without our prior written consent;

We may revoke or suspend profile ownership rights at any time if we believe the landlord has violated these Terms, provided false information, or engaged in conduct that is harmful to the Platform or its Users; and

Profile ownership does not create any employment, agency, partnership, or joint venture relationship between the landlord and RentRadar Limited.

Transfer of Profile Ownership

If a property changes ownership or management, the new owner or manager may submit a request to transfer ownership of the associated Landlord Profile. Transfer requests must include proof of the change in ownership or management and satisfactory identification of the new owner or manager. We will process transfer requests in accordance with our verification procedures and may require the consent of the previous Profile Owner where appropriate. Until a transfer is approved, the existing Profile Owner retains all rights to the Landlord Profile.

Fees for Landlord Profiles

Basic profile claiming and ownership is provided free of charge. We may offer premium features, enhanced profile options, or additional services for landlords for a fee. Any fees will be clearly disclosed before purchase, and payment terms will be set out in a separate agreement or on the Website. We reserve the right to introduce, modify, or discontinue any fees or premium features at any time.

RESPONSIBLE USE POLICY AND REVIEW GUIDELINES

Our Platform is designed to provide honest, fair, and constructive feedback to help tenants make informed decisions. By submitting a Review, you agree to comply with the following guidelines:

Honesty and Accuracy: All Reviews must be truthful, accurate, and based on your genuine, first-hand experience as a tenant. You must not submit false, misleading, or exaggerated Reviews. You must have a legitimate basis for your statements and be able to substantiate any factual claims made in your Review.

Fairness and Balance: Reviews should be fair and balanced. While you are entitled to express negative experiences, you should avoid inflammatory language, personal attacks, or content that is disproportionate to your actual experience.

No Defamatory Content: You must not post any Content that is defamatory, libellous, or slanderous. Defamation occurs when false statements of fact are published that harm someone’s reputation. You are legally responsible for the content of your Reviews.

No Harassment or Discrimination: Content must not harass, threaten, intimidate, or discriminate against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other protected characteristic.

No Illegal Content: You must not post Content that is illegal, promotes illegal activity, or infringes upon the rights of others, including intellectual property rights.

No Spam or Commercial Content: Reviews must not contain spam, advertisements, solicitations, or promotional material unrelated to genuine tenant experiences.

Privacy of Others: You must respect the privacy of others and not post personal information about landlords or other individuals, including, without limitation, any personal details (except, where applicable, their name if they are the landlord in a personal capacity), their HKID, their home address or any other personal information.

Single Review Per Tenancy: Users may submit only one Review per landlord or property per tenancy period. Multiple or duplicate Reviews for the same tenancy are prohibited.

USER CONTENT AND LICENCE

You retain ownership of any Content you submit to the Website. However, by submitting Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in connection with the operation and promotion of the Website.

You represent and warrant that you own or have the necessary rights, licences, and permissions to submit your Content and to grant the licence above, and that your Content does not infringe or violate any third party’s rights.

We reserve the right, but have no obligation, to monitor, edit, or remove any Content at our sole discretion, including Content that we determine violates these Terms or is otherwise objectionable.

THIRD PARTY CONTENT DISCLAIMER

The Website may display, include, or make available Third Party Content, including but not limited to information sourced from public records, government databases, property registries, other websites, or third-party data providers.

We do not control, endorse, or assume any responsibility for any Third Party Content. Third Party Content is provided "as is" for informational purposes only. We make no representations or warranties regarding the accuracy, completeness, timeliness, reliability, or suitability of any Third Party Content.

You acknowledge that any reliance on Third Party Content is at your own risk. We are not responsible for any errors, omissions, or inaccuracies in Third Party Content, or for any actions taken based on such Content.

USER-GENERATED REVIEWS DISCLAIMER

Reviews and other User-generated Content on the Website represent the opinions and experiences of individual Users and do not represent the views, opinions, or endorsements of RentRadar Limited. We do not verify the accuracy of Reviews and cannot guarantee that they are truthful or reliable.

We act as a neutral platform and intermediary for the exchange of information between Users. We do not investigate the truth of Reviews and are not responsible for the content of any Review submitted by Users.

INTELLECTUAL PROPERTY

The Website and its original content, features, and functionality are and will remain the exclusive property of RentRadar Limited and its licensors. The Website is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of RentRadar Limited.

PRIVACY AND DATA PROTECTION

Our collection and use of personal information in connection with the Website is described in our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and other applicable data protection laws.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, RentRadar Limited and its directors, employees, agents, licensors, service providers, successors, and assigns (collectively, the "Released Parties") shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

(a) your access to or use of (or inability to access or use) the Website;

(b) any conduct or content of any third party on the Website, including without limitation any defamatory, offensive, or illegal conduct of other Users or third parties;

(c) any Content obtained from the Website; or

(d) unauthorised access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all claims exceed the amount you have paid to us in the twelve (12) months preceding the claim, or HKD 1,000, whichever is greater.

The limitations set out above shall survive termination of your account and these Terms.

Notwithstanding anything to the contrary in these Terms, nothing in this section shall exclude or limit liability for any liability that cannot be lawfully excluded or limited. To the extent any liability cannot be excluded, such liability shall be limited to the minimum extent permitted by applicable law.

DISCLAIMER OF WARRANTIES

The Website is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that: (a) the Website will function uninterrupted, securely, or be available at any particular time or location; (b) any errors or defects will be corrected; (c) the Website is free of viruses or other harmful components; or (d) the results of using the Website will meet your requirements.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless RentRadar Limited, and all Released Parties from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use of and access to the Website;

Your violation of any provision of these Terms;

Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;

Any Content you submit, post, or transmit through the Website, including any claims that your Content is defamatory, infringes intellectual property rights, or violates the rights of any person;

Any claim by a landlord or other third party arising from a Review you submitted.

DISPUTE RESOLUTION, COMPLAINTS, AND REVIEW CONTEST PROCESS

If you believe that a Review violates these Terms, contains false information, or is otherwise unlawful, you may submit a complaint to us at info@rentradar.co. Please include: (a) your name and contact information; (b) identification of the Review in question; (c) an explanation of why you believe the Review violates these Terms; and (d) any supporting evidence.

We will review complaints in good faith and may, at our sole discretion, remove, edit, or retain the Review in question. We are not obligated to mediate disputes between Users and landlords or to take any particular action in response to complaints.

LANDLORD REVIEW CONTEST PROCESS

We recognise that landlords and property managers who are the subject of Reviews have a legitimate interest in ensuring that Reviews about them are accurate, fair, and comply with our Terms. This section sets out the formal process by which landlords may contest Reviews they believe to be false, defamatory, misleading, or otherwise in violation of these Terms.

Eligibility to Contest a Review

A Review may be contested by: (a) the landlord, property owner, or property management company who is the direct subject of the Review; (b) an authorised representative acting on behalf of the landlord or property owner, with appropriate written authorisation; or (c) a legal representative acting in their professional capacity on behalf of the landlord or property owner.

Grounds for Contesting a Review

Reviews may only be contested on one or more of the following grounds:

Factual Inaccuracy: The Review contains statements of fact that are demonstrably false and the contesting party can provide evidence to prove the falsity of such statements.

Defamation: The Review contains defamatory statements that are false and harmful to the reputation of the landlord or property.

Mistaken Identity: The Review relates to a different landlord or property and has been posted in error on the wrong listing.

No Tenancy Relationship: The reviewer was never a tenant of the property or had no legitimate tenancy relationship with the landlord being reviewed.

Conflict of Interest: The Review was posted by a competitor, a party with a personal vendetta, or someone with a material conflict of interest that was not disclosed.

Violation of Review Guidelines: The Review violates our Responsible Use Policy and Review Guidelines as set out in these Terms, including but not limited to containing harassment, discrimination, illegal content, spam, or private personal information.

Fraudulent or Malicious Review: The Review was posted fraudulently, maliciously, or as part of a coordinated campaign to damage the reputation of the landlord.

How to Submit a Review Contest

To formally contest a Review, the contesting party must submit a Review Contest Request to us at info@rentradar.co or through the designated dispute resolution portal on our Website.

The Review Contest Request must include: the full name and contact details of the contesting party; proof of identity and, where applicable, proof of authority to act on behalf of the landlord or property owner; clear identification of the Review being contested, including the URL or unique identifier of the Review; a detailed explanation of the grounds on which the Review is being contested; supporting evidence; a signed declaration that the information provided is true and accurate to the best of the contesting party’s knowledge and belief; and the specific remedy sought.

Review Contest Process and Timeline

Upon receipt of a complete Review Contest Request, we will conduct a preliminary review of the contest, notify the original reviewer if the contest proceeds, and endeavour to reach a decision within thirty (30) business days of receiving all necessary information from both parties. Both parties will be notified of the outcome in writing.

Possible Outcomes

Following our review, we may take one or more of the following actions: No Action; Removal of Review; Partial Redaction; Addition of Context or Correction; Landlord Response; or Reviewer Sanctions.

Appeal Process

Either party may appeal the decision within fourteen (14) days of receiving notification of the outcome. Appeals must be submitted in writing to info@rentradar.co and must clearly set out the grounds for appeal and any new evidence not previously considered. The appeal decision shall be final and binding, subject to any rights either party may have under applicable law.

Landlord Right of Response

Separately from the formal contest process, landlords have the right to post a public response to any Review about them or their property. Landlord responses will be displayed alongside the original Review. Landlord responses must comply with our Responsible Use Policy and Review Guidelines and must not contain defamatory, abusive, or inappropriate content. We reserve the right to remove or edit landlord responses that violate these Terms.

Confidentiality and Data Protection

All information submitted as part of a Review Contest Request will be treated confidentially and in accordance with our Privacy Policy and applicable data protection laws, including the PDPO. Personal information of the contesting party will not be disclosed to the reviewer unless necessary for the fair determination of the contest or required by law.

Costs

The Review contest process is provided free of charge. Each party shall bear their own costs in preparing and submitting a contest or response, including any legal or professional fees incurred.

TERMINATION

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

GENERAL PROVISIONS

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and RentRadar Limited regarding your use of the Website and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Third Party Rights: These Terms do not confer any rights on any person or party other than you and RentRadar Limited.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

RentRadar Limited

Email: info@rentradar.co

Address: No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong